Support Services Supervisor Job in Dubai, UAE

Job in dubai

Mediclinic Middle East

Location: Dubai, UAE
Ref: MP 200-292

Job description / Role

• Manages the performance of outsourced contractors and ensures that service level agreements are met; maintains regular meetings with external managers
• Manages key performance indicators for the department
• Interviews senior contractor staff to ensure that they are competent to work on site
• Works with the Engineering Department to ensure that support services equipment is well maintained
• Liaises with vendors to ensure that appropriate services/equipment are sourced
• Manages costs for the department; ensures that outsourced services stay within budget
• Ensures that internal and external (JCI) accreditation standards are met and maintained
• Provides leadership to employees in the Stores Department
• Addresses and resolves staff issues in accordance with the policies and processes of Mediclinic Middle East
• Manages manpower budget of the department
• Ensures that invoices are verified and processed according to Hospital policies and procedures
• Budgets for, and purchases, equipment necessary for daily operations
• Negotiates for new contracts and the renewal of expiring contracts
• Ensures that the legal and operational elements of each contract is approved at all levels before the contract is finalised
• Responsible for adherence to the Health and Safety standards of the Department
• Ensures that contractors adhere to infection control measures
• Ensures that client complaints and enquiries are investigated and resolved
• Monitors complaints and, where a recurring complaint occurs, designs and implements improvement plans to resolve the issue
• Contributes to the senior management team as a committee member or project participant as required

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• Understanding of financial statistics and expense statements
• Previous experience in managing support services within the Health Care Industry
• Experience in customer relations
• Experience of liaising with vendors
• Knowledge of, and experience with, contract negotiation and management
• Demonstrated experience managing contracted services
• Knowledge of and experience with health and safety, patient safety and infection control within a hospital environment
• Advanced skills in Microsoft Excel and Outlook
• Good interpersonal skills
• Ability to present to senior management
• Must be fluent in English (speak, read, write); Arabic language skills will be highly regarded
• Must have very good team leadership skills
• Must be organized and understand processes and procedures
• Must have the ability to work within a multicultural team
• Must be able to prioritise and manage own workload
• Bachelors degree in Hospitality Management, or equivalent experience and qualifications

About the Company

Mediclinic Middle East is part of Mediclinic International, one of the top 10 listed private hospital groups in the world with 52 healthcare facilities in Southern Africa, 14 in Switzerland under the name Hirslanden AG and 10 in the UAE. Their headquarters are in Stellenbosch, South Africa.

Previously EHL Management Services, the company became Mediclinic Middle East when its majority shareholder, Mediclinic International, acquired all remaining shares from its partners Varkey Group and General Electric in October 2012.

Mediclinic Middle East owns and operates some of the most respected healthcare facilities in the region. These include Mediclinic Welcare Hospital, Mediclinic City Hospital, Mediclinic Dubai Mall, Mediclinic Ibn Battuta, Mediclinic Meadows, Mediclinic Arabian Ranches, Mediclinic Mirdif, Mediclinic Al Qusais, Mediclinic Al Sufouh and Mediclinic Beach Road.